Things I Have Learned About Delegating: COO Blog

Recently I gave a talk to our team at Paladin about how to delegate effectively. In preparing for this talk, I found there are a lot of articles about delegating, most of which were recycled from some ancient listicle patient-zero. I also found few resources reflecting what I’ve found to be important lessons learned first-hand from managing teams locally and internationally. So I wrote down the abridged versions.

Delegate what needs delegating, not your bullshit.

The purpose of delegating is to reap benefits from focus and efficiency. Not so you can literally interpret the title of “The 4-Hour Work Week.” Don’t simply shove a task you don’t want to deal with onto someone else’s plate.

Here is when you should delegate:

  • When you know your employee is the best person for the job.
  • When delegating creates a learning opportunity for your employee, creating future efficiencies.
  • When you’re expanding team capacity for a certain functions and you’re assigning employees their share of the work.
  • When you have other critical work that takes priority, and only you can do it.

Context can change everything.

Always make sure whomever you delegate a task to knows why they are doing it. If the person responsible for a delegated task understands the team or company’s end goals, both short and long term, they can better act as a check point to ensure the team is moving toward those goals, or to suggest better paths toward those goals.

There are many ways to skin a cat, and context is critical information to ensure your employees skin it the right way right meow. Remember that a task can be accomplished as instructed without serving wider goals, or in detriment to them. You don’t want that.

The success of delegation is conditional.

There are a number of questions that should be asked before delegating a task to ensure the best chance of success. If the answer to any of these questions is no, it is likely whomever you’ve delegated the task to will fail.

  • Are the right resources for the job being activated?
  • Is there enough time to achieve the task?
  • Is it technically possible to complete the task?
  • Is delegating this task creating any resource conflicts with other projects?
  • Do the resources being activated have enough capacity?
  • Will the resources being activated be hijacked?

Delegation is negotiation.

If everything was purely top down, our business would have failed many times over. Make sure your employees understand that just because someone is asking them to do something, it doesn’t mean they do not have a voice to flag important considerations, set expectations, and ask further questions. Such conversations can materially change the scope, objectives, and timelines associated with a delegated task.

When you empower others, they become smarter.

When given extreme ownership of a project/product/whatever, people shift their mindset from requesting solutions to solving problems. When one’s own success or failure is hinged to the success or failure of things they are made responsible for, they are motivated to figure it out. Over time this is especially beneficial, as the individuals closest to products/clients/problems/etc are the ones crafting solutions.

Don’t get in the way.

There are many paths to a destination. Make sure that the goal of the task being delegated is clearly defined, but allow for independent thought and for employees to find their own way to the end objective. This will bring you an incredible amount of ideas that you never would have otherwise considered. That said, keeping an open mind with regard to pathways doesn’t mean abandoning your role in providing guidance — you may have learned an efficient path the hard way, and be able to save your employees a lot of time and headaches with course corrections. That said, learning the difference between subjectivity and substance in this regard is critical.

Rome wasn’t built in a day.

It takes time to dial in a delegation process that’s successful for you, and that subordinates respond to. Consider failure as an opportunity to improve how you delegate. Don’t use failure to re-absorb responsibility, negating the benefits of delegating.

Parting Thoughts:

Do:

Make noise when the team wins.
Give credit to those responsible, don’t take it for yourself.
Make yourself available to inform or to teach, but not to do what has been delegated.

Don’t:

Blame. If a delegated task ends in failure, you did not properly account for conditions, did not properly fulfill negotiation, did not provide context, or you empowered the wrong person. If you set an example of accountability, you empower a culture of accountability.

Set arbitrary deadlines. How long will a task take with respect to the conditions and the resources available? Ask the person responsible for delivering, and let that be the deadline. Deadlines can move for a lot of reasons. Check in on delivery estimations, but don’t nag.

Interrupt (unless you have to).


Thomas Kramer is Paladin’s COO. Over the past several years he has managed teams in diverse areas, from technology developers and content optimization strategists to operations and marketing staff.

If you’d like to learn more about Paladin, start here.



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Video Platform Expansion, Meet Video Platform Convergence

It’s not news that since 2012, nearly every new or existing social network of significance has made video the central offering of its platform (or at least deeply ingrained in it).

It seems like each platform has thrown a different video experience at the wall, seeking both to differentiate itself and to nail the video formula that is most sticky with consumers. Call these the social video platform boom days, when everyone and their mom got into the online video game.

The end result is that several species of social video have emerged from the pack.

While the last five years have undoubtedly been years of expansion in the space, winners and losers are starting to emerge (RIP Vine), and the winners are scrambling to incorporate some or all of these sticky formats.

So what are these sticky formats?

3 Most Relevant Social Video Product Evolutions Since VOD

Auto-Play — Or, the new channel surfing

Where would your Facebook News Feed be without auto-play? For the uninitiated, auto-play starts a video as soon as it appears on your screen, as opposed to click-to-play, which requires a user click to start playback.

Auto-play was an essential change to support the consumption of many videos in a feed environment, and was successfully adopted by Facebook, Twitter, and Vine to hyper-inflate view counts and speed platform adoption.

It also fundamentally changed the way content is engineered for these platforms: aspect ratios changed to square or vertical frames that dominate a feed’s real estate. The use of captions propagated due to muted playback. It created a critical need for the content to hook a viewer within seconds or less before they scrolled past the video and it was lost to social oblivion.

Auto-play is used in another innovative way by YouTube and others, programmatically starting suggested videos after a given video is watched completely. This has the benefit of keeping audiences on a platform longer and serving up content they may not have otherwise sought out that is highly targeted to the viewer.

Mobile Live Streaming — Or, @#$% it! We’ll do it live!

Live streaming was available early on YouTube with the use of professional encoders, and adopted en masse by gamers on Twitch, but it wasn’t until improved mobile cameras and data speeds came along that creating live video content became something anyone could do at any time.

Live streaming is a time-in-app darling. While an auto-played video in a feed can be as short as a few seconds and is easily moved away from, streams are a captivating mechanism for having an extended conversation with a large audience or showcasing marquee events in real time.

Instant many-to-one audience feedback is the true power of the format. Personalities can have a seemingly intimate conversation with thousands of people at one time, by responding to individual comments and questions as they happen. They can also acquire instant feedback at any point in their content by way of reactions, making it easier than ever to double down on content that hits, or proactively excise what doesn’t.

Another adoption driver for streaming is that it has a dramatically lower barrier to creation than VOD content. No production or editing experience required, simply click to create.

Disappearing Media — Or, the best things in life happen in 10 seconds or less

Known as Stories on Snapchat and Instagram, this format is notable for having an expiration date, being visible for a limited window of time (typically 24 hours) or for a limited number of total playbacks.

Story experiences are viewed in sequence, which brings an entirely new dimension to creation. It has become suddenly possible to create multi-shot, multi-angle videos, complete with special effects in the form of interactive AR lenses, or text and sticker additions. It is not unlike having a movie studio in your pocket, even if most of the content is constructed in the moment and without reverence.

If live streaming has lowered the creation barrier, Stories have lowered the self-consciousness barrier. Creators who feel pressured to measure up to a perfect aesthetic or lifestyle are able to express themselves without fear of future criticism. Unbound by permanence, they are creating small pieces of content dozens of times a day. Quite the leap from a format that started as a medium for risque selfies.

Takeaways

What do each of these 3 product evolutions have in common?

All of the sticky features mentioned above can be replicated and integrated into existing platforms with relative ease, given the budgets and world-class product teams across the major social video platforms.

It stands to reason that in the coming years many platforms will have relative feature parity, and that further platform consolidation will occur. We’re already starting to see this in action today. In Instagram’s case, they’ve adopted live streaming and Stories within the last six months, and Snapchat’s active user growth has noticeably declined in the face of competition. Platform expansion, meet platform convergence.

It seems that sticky product formats benefit those large platforms that have the speed and the savvy to adopt them while they’re hot, so to speak. But how does a platform know when to act?

When to load up on video features (or not)

Of course, packing a platform with every sticky video feature may not be a great idea. It’s important that any feature additions are elegantly executed so as to not bloat the platform, and not end up costing a platform its identity.  Authenticity is an over-used buzzword in social video, usually in relation to an influencer’s persona, but it applies to platforms too. Users have specific reasons why they enjoy each platform, and there are risks to altering that format alchemy.

That said, the current essential 3 or future sticky features must be opportunistically integrated for platforms to remain competitive. Some have already failed to capitalize on first-mover advantages. One example is Twitter’s purchase of Periscope and their failure to immediately bake live video into the main Twitter app. This gave Facebook an opening to develop their own live streaming solution, which they pounced on. It is undeniable that Facebook is now the dominant force in mobile live streaming.

When do we reach singularity?

All three of the major product evolutions listed above came from new entrants to the space, and new creators tend to seek out nascent platforms where there is less competition and it is easier to stand out. That is likely to keep the social video space lively for some time.

Even as the larger, established platforms gobble up new entrants (or each other), there are obvious benefits to fewer major platforms: Creators have less to juggle. Data is typically available at a high quality and more readily accessible via APIs from established players like Google and Facebook. Less audience fragmentation is another bonus.

The innovation of sticky formats and the interplay between large and small platforms are changing the game for creators, platforms, and users. The social video boom days aren’t over yet – here’s to watching what happens next.

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